The Influence of Workload and Compensation on Employee Performance Through Turnover Intention as an Intervening Variable at PT Sarimelati Kencana Pizza Hut Delivery Pekanbaru City
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Compensation, Employee performance, turnover intention, workloadAbstract
This research is motivated by the phenomenon of declining employee performance at PT Sarimelati Kencana Pizza Hut Delivery (PHD) Pekanbaru, triggered by efficiency policies reducing operational staff while maintaining high sales targets., The objective of this study is to analyze the influence of workload and compensation on employee performance, both directly and indirectly, through turnover intention as a mediating variable., The research adopts a quantitative approach using a census technique on a population of 62 employees, with 50 respondents deemed valid after a data screening process.,, The subject characteristics were dominated by male employees (56%) within the productive age group of 18–27 years (60%)., Data were collected via Likert-scale questionnaires and analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) through SmartPLS 4.0 software.,, The results indicate that workload has a significant positive effect on turnover intention (0.492) and a negative effect on performance (-0.221).,, Conversely, compensation has a significant negative effect on turnover intention (-0.360) and a positive effect on performance (0.374).,, Turnover intention significantly mediates the relationship between workload and compensation on employee performance.,, The study concludes that balancing workload and providing fair compensation according to regional standards are essential to mitigate turnover intention and optimize delivery service productivity.
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