Knowledge Structure and Research Evolution of Organizational Support Perception, Job Satisfaction, and Organizational Citizenship Behavior: Bibliometric Analysis
https://doi.org/10.54012/jcell.v5i001.707
Abstract views: 9
PDF downloads: 8
Keywords:
bibliometric analysis, job satisfaction, organizational citizenship behavior, perceived organizational support, systematic literature reviewAbstract
This study examines the intellectual structure and research evolution concerning Perceived Organizational Support, Job Satisfaction, and Organizational Citizenship Behavior within the domain of organizational psychology. The study aims to identify dominant themes, conceptual relationships, and emerging trends in the literature related to these constructs. The data set consisted of 124 scientific publications retrieved from the Scopus database using predefined inclusion and exclusion criteria and a systematic screening procedure. The research employed a qualitative approach with a Systematic Literature Review design combined with bibliometric analysis. Data collection was conducted through structured database queries, while data analysis utilized Vosviewer to visualize keyword co-occurrence, thematic clusters, and research development patterns. The findings reveal that Perceived Organizational Support, Job Satisfaction, and Organizational Citizenship Behavior represent central and consistently interconnected themes in the literature. Several supporting constructs, including commitment, trust, organizational justice, and relational dynamics, were also identified as integral components of the conceptual network. Overlay and density visualizations indicate that the field demonstrates a stable yet evolving research trajectory, with the integration of contemporary variables without displacing foundational constructs. The study concludes that these three constructs remain theoretically and empirically significant within organizational psychology and contribute to understanding positive workplace behavior. The implications of this study emphasize the importance of organizational and psychological factors in shaping employee attitudes and discretionary behaviors.
Downloads
References
Abri, Widhiastuti, H., & Dewi, R. (2025). The Effect of Organizational Citizenship Behavior And Emotional Intelligence On The Psychological Well-Being Of Health Workers With Spiritual Intelligence As A Mediator. International Journal Scientific and Profesional (IJ-ChiProf), 4(4), 749–751. https://doi.org/https://doi.org/10.56988/chiprof.v4i4.128
Alamsyah, D., Widhiastuti, H., & Dewi, R. (2025). Systematic Literature Review on Quarter Life Crisis in Final Year Students: A Study of the Role of Social Support, Career Decisions, and Resilience. Journal Corner of Education, Linguistics, and Literature, 5(001), 1–13. https://doi.org/10.54012/jcell.v5i001.515
Asif, M., Li, M., Hussain, A., Jameel, A., & Hu, W. (2023). Impact of perceived supervisor support and leader-member exchange on employees’ intention to leave in public sector museums: A parallel mediation approach. Frontiers in Psychology, 14. https://doi.org/10.3389/fpsyg.2023.1131896
Asif, M., Shao, Z., Sharif, M. N., Alshdaifat, S. M., & Hanaysha, J. R. (2025). Feeling empowered, acting beyond duty: A moderated-mediation model linking transformational leadership to organizational citizenship behavior. Acta Psychologica, 260, 105642. https://doi.org/10.1016/j.actpsy.2025.105642
Choi, Y. (2019). An influence of workplace victimization on employees’ internet pornography addiction and organizational outcomes. Cogent Business & Management, 6(1). https://doi.org/10.1080/23311975.2019.1622177
Choi, Y. (2020a). A study of the influence of workplace ostracism on employees’ performance: moderating effect of perceived organizational support. European Journal of Management and Business Economics, 29(3), 333–345. https://doi.org/10.1108/EJMBE-09-2019-0159
Choi, Y. (2020b). Study of Role of Perceived Organizational Support among Sexual Harassment and Employees’ Attitudes. The Journal of Asian Finance, Economics and Business, 7(2), 229–236. https://doi.org/10.13106/jafeb.2020.vol7.no2.229
Dewangan, R. L., & Goswami, T. (2025). Organizational role stress, quality of work life, organizational citizenship behavior, and psychological well-being among university faculty members. BMC Psychology, 13(1), 538. https://doi.org/10.1186/s40359-025-02883-x
Dewani, S. L., & Swatantra, G. Y. (2024). The Effect Analysis of Organizational Citizenship Behavior on Employee Performance. Journal of Economics, Bussiness and Management Issues, 2(1), 1–17. https://doi.org/10.47134/jebmi.v2i1.126
Gupta, A., Chadha, A., Kumar, M., Tewari, V., & Varma, A. (2026). Predicting employees’ organizational citizenship behavior: A comparative study using artificial intelligence techniques. Acta Psychologica, 262, 106032. https://doi.org/10.1016/j.actpsy.2025.106032
Gupta, A., Chadha, A., Tiwari, V., Varma, A., & Pereira, V. (2023). Sustainable training practices: predicting job satisfaction and employee behavior using machine learning techniques. Asian Business & Management, 22(5), 1913–1936. https://doi.org/10.1057/s41291-023-00234-5
Kim, H., & Qu, H. (2020). Effects of employees’ social exchange and the mediating role of customer orientation in the restaurant industry. International Journal of Hospitality Management, 89, 102577. https://doi.org/10.1016/j.ijhm.2020.102577
Mubarok, Z. M., & Machali, I. (2023). Exploring The Interplay of Personality Dimensions and Organizational Culture on Organizational Citizenship Behavior. MANAGERIA: Jurnal Manajemen Pendidikan Islam, 8(1), 1–20. https://doi.org/10.14421/manageria.2023.81-01
Mukhlis Hutabarat, A. (2025). Dampak Perceived Organizational Support Terhadap Organizational Citizenship Behavior Dimediasi Komitmen Organisasi di PTPN IV. Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK), 5(2), 373–383. https://doi.org/10.47065/jamek.v5i2.1901
Organ, D. W. (2015). Organizational Citizenship Behavior. In International Encyclopedia of the Social & Behavioral Sciences (pp. 317–321). Elsevier. https://doi.org/10.1016/B978-0-08-097086-8.22031-X
Partina, A., Harsono, M., Sawitri, H. S. R., & Haryono, T. (2019). The Predictor of Organizational Citizenship Behaviour Using Social Exchange Theory. International Journal of Scientific and Research Publications (IJSRP), 9(5), p8961. https://doi.org/10.29322/IJSRP.9.05.2019.p8961
Rajput, S., & Yadav, V. K. (2025). Evaluating the Prospects of Organizational Citizenship Behavior Implementation in the Indian Cooperative Banks: Identifying Research Gap. Proceedings: AIMS-22, 1481–1484. https://doi.org/10.26573/2025.22.1.75
Rusmalia Dewi, Gusti Yuli Asih, & Mulya Virgonita Iswindari Winta. (2025). Organizational Citizenship Behaviour As Seen in The Framework-Family Conflict and Perception of Organizational Support. International Journal of Management Research and Economics, 3(2), 77–91. https://doi.org/10.54066/ijmre-itb.v3i2.3131
Seraj, A. H., Hasanein, A. M., & Elrayah, M. A. (2025). The Pathway from Perceived Organizational Support to Organizational Citizenship Behavior in Saudi SMEs: The Mediating Role of Organizational Commitment. Journal of Posthumanism, 5(3). https://doi.org/10.63332/joph.v5i3.967
Xia, C. S., Arshad, M. A. bin, & Mengjiao, Z. (2024). The Relationship Between Rewards and Organizational Citizenship Behavior: A Literature Review. International Journal of Academic Research in Business and Social Sciences, 14(5). https://doi.org/10.6007/IJARBSS/v14-i5/21742
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Cecilia Stephani Permatadewi Nasution, Hardani Widhiastuti , Rusmalia Dewi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
All articles published in the Journal Corner of Education, Linguistics, and Literature are licensed under the Creative Commons Attribution-ShareAlike License (CC BY-SA).
